Refund, Conflict of Interest and Grievance Policys

Commitment to CE Standards

EMDR Chicago is fully committed to conducting all continuing education activities in strict conformance with the ethical standards and grievance procedures of the APA, ASWB ACE, NASW, NBCC, and EMDRIA, as applicable.

EMDR Chicago complies with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and the treatment of program participants.

1) Refund and Transfer Policy

All sales are final. Registration fees for EMDR Chicago trainings are non-refundable and non-transferable, except in the limited circumstances listed below.

Refunds will be issued only if:

  1. EMDR Chicago cancels the training, or

  2. A refund is granted as part of a formal grievance resolution (see Grievance Policy below).

No refunds will be issued for:

  • Missed sessions for any reason, including illness, scheduling conflicts, or emergencies

  • Failure to attend due to time zone differences or calendar errors

  • Technology issues on the participant’s side, including internet connectivity or incompatible devices

  • Failure to complete requirements for CE/CEU credit (attendance, participation, completion of evaluation, or other stated requirements)

Time Zone Notice: Unless otherwise stated, all trainings are scheduled in Eastern Time (ET). Participants are responsible for adjusting for their local time zone. Refunds will not be provided for missed sessions due to time zone differences.

2) Cancellation or Postponement by EMDR Chicago

If EMDR Chicago cancels or postpones an event, participants will be notified by email as soon as possible.

For paid events canceled by EMDR Chicago, participants will be offered one of the following options:

  • Attend the rescheduled event, or

  • Transfer to a comparable EMDR Chicago training at the same price point (if available), or

  • Receive a full refund of the registration fee

EMDR Chicago is not responsible for travel, lodging, or other costs incurred by participants.

3) Grievance Policy and Procedure

Addressing Concerns During the Training

During a training event, the trainer/instructor has EMDR Chicago’s authority to address concerns that arise in real time. Every effort will be made to resolve concerns during the training, including, when appropriate:

  • Changing practice partners or group assignments

  • Addressing learning environment issues

  • Clarifying content, pacing, or instruction

  • Resolving participant conduct concerns in accordance with training expectations

Formal Grievances

If the trainer is unable to resolve the concern, or if the concern involves the trainer, CE administration, or program policies, the complaint must be submitted as a formal grievance in writing.

Submit formal grievances to:
EMDR Chicago, CE Program Administrator
Andy Gail, Business Manager
andy@gailconsultinggroup.com
314.749.1419

Social Worker Grievances and Conflict of Interest

If a social worker participant submits a grievance, Paula Merucci, LCSW, CADC, EMDR Chicago’s social work consultant, will be involved in the resolution of that grievance. This involvement is required to remove the perception of bias, provide additional perspective, and maximize objectivity. If a conflict of interest exists that prevents Paula Merucci from serving in this role, EMDR Chicago will appoint an alternate licensed social work consultant who will have final authority regarding resolution. All grievances and their resolutions are documented and used to improve future courses and programming.

EMDR Chicago’s approach to resolving grievances is guided by what is in the best interest of the participant while maintaining fairness, ethical practice, and the integrity of the CE program.

Review Timeline

  • All complaints and grievances are acknowledged within 5 business days.

  • Formal written grievances will receive a written response within 10 business days, unless additional time is needed to investigate, in which case the participant will be notified of the expected resolution date.

Possible Resolutions

If a grievance is found to have merit, EMDR Chicago may, at its discretion:

  • Move the participant to another comparable training (if available), or

  • Provide a credit toward a future EMDR Chicago training, or

  • Provide a partial or full refund of the training fee

Any credit or refund granted as part of a grievance resolution will be documented for recordkeeping purposes.

Conflicts of Interest Statement

There are no known conflicts of interest for this training, unless otherwise disclosed in the training materials or on the event registration page.